Customers are entitled to a full money back guarantee for 30 days. If at any point between the date of purchase and 14 days elapse the customer decides that they are dissatisfied with the service, they may apply for a full refund. If applying for a refund, the customer must detail their reasoning for requesting the refund at which point the merchant has the opportunity and right to attempt to resolve the customer’s complaint. If the merchant is unable to resolve the customer' s complaints, then the customer will be issued their refund in full.
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